Accessibility statement

Accessibility statement for MyCare.scot

This accessibility statement applies to the MyCare.scot application.

This application is run by NHS Education for Scotland. We want as many people as possible to be able to use this application. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the application using just a keyboard
  • navigate most of the application using speech recognition software
  • listen to most of the application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the application text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this application is

Parts of this website are not fully accessible. For example:

  • screen reader users are not informed when a new message appears on the application
  • screen reader users are not informed when the countdown sequence to the sign out modal is activated
  • PDF links do not inform users that they open in a new tab
  • colour is used as the only visual feedback on unread messages
  • links are styled as buttons but are lacking the keyboard functionality that is part of a button HTML element

Feedback and contact information

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us on the following email address nes.accessibility@nhs.scot with details of the problem that you have encountered.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Applications and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this application’s accessibility

NHS Education for Scotland is committed to making its application accessible, in accordance with the Public Sector Bodies (Applications and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the WCAG (Web Content Accessibility Guidelines) version 2.2 AA standard, due to the following non-compliances (and/or) the following exemptions.

Non accessible content

The content is non-accessible for the following reason(s):

Screen reader users are not informed when a new message appears on the application this fails WCAG Success Criterion 4.1.3 Status Messages.

Screen reader users are not informed when the countdown sequence to the sign out modal is activated this fails WCAG Success Criterion 4.1.3 Status Messages and 2.2.1 Timing Adjustable.

PDF links do not inform users that they open in a new tab this fails WCAG Success Criterion 2.4.4 – Link Purpose (In Context).

Colour is used as the only visual feedback on unread messages this fails WCAG Success Criterion 1.4.1 – Use of Colour.

Links are styled as buttons but only have link interactivity this fails WCAG Success 4.1.2 – Name, Role, Value and 2.4.4 – Link Purpose (In Context).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

What we are doing to improve accessibility

We are currently working to resolve the issues identified in this accessibility statement. These are intended to be available in the next iteration of the application by April 2026.

Preparation of this accessibility statement

This statement was prepared on 20th October 2025. It was last reviewed on 28th October 2025.

This website was last tested on 10th October 2025 against the WCAG 2.2 AA standard.

The audit was carried out by a member of our application team.

All the pages in the application were tested using the following:

  • AXE automated testing tool
  • Chrome, Firefox and Edge browsers
  • JAWS and NVDA screen readers
  • keyboard navigation