Accessibility statement

Accessibility statement for MyCare.scot

This accessibility statement applies to the MyCare.scot application.

This application is run by Public Services Delivery Scotland (PSD Scotland). We want as many people as possible to be able to use this application. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the application using just a keyboard
  • navigate most of the application using speech recognition software
  • listen to most of the application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the application text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this application is

Parts of this website are not fully accessible. For example:

  • unread messages are not communicated to screen reader users
  • screen reader users are not informed when there is a new message appearing on the system
  • users are not informed that external website links open in a new tab
  • some PDF documents may not be fully accessible to screen reader software

Feedback and contact information

We’re always looking to improve the accessibility of this application.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us on the following email address nes.accessibility@nhs.scot with details of the problem that you have encountered.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Applications and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this application’s accessibility

Public Services Delivery Scotland (PSD Scotland) is committed to making its application accessible, in accordance with the Public Sector Bodies (Applications and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the WCAG (Web Content Accessibility Guidelines) version 2.2 AA standard, due to the following non-compliances (and/or) the following exemptions.

Non accessible content

The content is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Unread messages are not communicated to screen reader users. This fails WCAG Success Criterion 1.3.1 – Info and Relationships and 4.1.2 – Name, Role, Value.

Screen reader users are not informed when a new message appears on the application. This fails WCAG Success Criterion 4.1.3 Status Messages.

External links do not inform users that they open in a new tab. This fails WCAG Success Criterion 2.4.4 – Link Purpose (In Context).

Some document formats such as PDF, MS Word and Excel may not be fully accessible or the most user friendly on mobile. The long-term plan is to replace them with accessible HTML pages.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Third-party services

Some features of this service are provided by third-party suppliers. These services were procured to support the application, but we do not have full control over their platforms. We encourage suppliers to meet accessibility standards, and we provide support to users where possible.

Queue-it

When demand is high, users may be directed to a virtual waiting room provided by Queue-it. While we do not manage this platform, you can view Queue-its own accessibility statement. If you have trouble accessing the waiting room, please contact us for assistance.

What we are doing to improve accessibility

We are currently working to resolve the issues identified in this accessibility statement. These are intended to be added in a future update.

Since our previous accessibility audit, we have resolved the following issues:

  • screen reader users are not informed when the countdown sequence to the sign out modal is activated
  • PDF links do not inform users that they open in a new tab
  • links are styled as buttons but are lacking the keyboard functionality that is part of a button HTML element
  • colour is used as the only visual feedback on unread messages
  • truncated text has been removed from the find a service page

This application uses the  Scottish Government Design System  which has accessible styles, components and patterns.

Preparation of this accessibility statement

This statement was prepared on 20th October 2025. It was last reviewed on 16th March 2026.

This website was last tested on 10th March 2026 against the WCAG 2.2 AA standard.

The audit was carried out by a member of our application team.

All the pages in the application were tested using the following:

  • AXE automated testing tool
  • Chrome, Firefox and Edge browsers
  • JAWS and NVDA screen readers
  • keyboard navigation